App Support

1. About SmartHosp Support

SmartHosp Support is available to assist authorized users with technical issues, account access, application functionality, and general questions related to the SmartHosp platform.

SmartHosp is designed to support hospital representatives, managers, CMO, MD, CEO, administrators, healthcare professionals, and other authorized personnel in managing communication, coordination, and hospital operations.

2. What SmartHosp Support Can Help With

Our support team can assist with:

• Account registration and activation

• Login and authentication problems

• Password and account-access issues

• User-role and permission-related issues

• Application errors

• Dashboard problems

• Notification issues

• Communication and messaging functionality

• Reports and operational features

• Profile and account information

• Application updates

• Technical problems

• General SmartHosp functionality questions

• Reporting suspected security issues

3. Contact SmartHosp Support SmartHosp Support

Support / Privacy Officer: SKM Faridh Email: straleapbusinesssolution@gmail.comPhone: +91 9833380898 Address: Kharghar, Navi Mumbai, Maharashtra 410210, India

4. Patient Information and Confidential Data

SmartHosp may be used in healthcare environments where sensitive patient and hospital information is handled.

For your protection and the protection of patients, users should avoid providing unnecessary patient information when contacting support.

Users must never provide passwords, OTPs, authentication codes, or other confidential login credentials to support personnel.

5. Account and Access Support

If you cannot access your SmartHosp account, SmartHosp Support may assist with troubleshooting.

For security purposes, identity verification may be required before certain account-related changes can be made.

Where your account is managed by a hospital or organization, certain access or permission requests may need to be handled by the organization's administrator.

6. Technical Support

SmartHosp Support may assist with:

• Application crashes

• Login failures

• Performance problems

• Missing features

• Notification problems

• Synchronization issues

• Display errors

• Application updates

• Connectivity-related problems

• Other technical issues affecting SmartHosp

1. Support ResponseSmartHosp will make reasonable efforts to respond to support requests within an appropriate period.

Response times may depend on:

• Severity of the issue

• Number of users affected

• Technical complexity

• Availability of required information

• Third-party services

• Network or infrastructure issues

• Security considerations Critical issues affecting hospital operations or security may receive higher priority.

Response times are not guaranteed unless a separate service-level agreement applies.

8. Security Issues

If you believe your SmartHosp account or the application has been compromised, please contact SmartHosp immediately.

Security concerns may include:

• Unauthorized account access

• Suspicious login activity

• Unauthorized access to information

• Lost or compromised credentials

• Unexpected account changes

• Suspected information disclosure

• Other security concerns Users should not attempt to exploit or investigate suspected security vulnerabilities themselves.

9. Feature Requests and Suggestions

SmartHosp welcomes suggestions that may help improve the application.

Suggestions may relate to:

• New features

• Usability

• Workflows

• Dashboards

• Reports● Communication

• General application improvements Submitting a suggestion does not guarantee that the requested feature will be developed or implemented.

10. Service Availability

SmartHosp will make reasonable efforts to keep the application available and functional.

However, temporary interruptions may occur because of:

• Scheduled maintenance

• Software updates

• Network problems

• Hosting issues

• Third-party service failures

• Security incidents

• Infrastructure problems

• Circumstances beyond our reasonable control

11. User Responsibilities

Users are expected to:

• Protect their account credentials.

• Never share passwords or OTPs.

• Follow applicable hospital security policies.

• Use SmartHosp only for authorized purposes.

• Report security incidents promptly.

• Keep the application updated where updates are available.

• Use supported devices and operating systems where applicable.

• Protect confidential hospital and patient information.

12. Privacy During Support

Information provided to SmartHosp Support may be used to:

• Verify an account;

• Diagnose technical problems;

• Provide assistance;

• Improve SmartHosp;

• Maintain application security;● Investigate security incidents;

• Comply with applicable legal requirements.

For additional information about privacy and data handling, please refer to the SmartHosp Privacy Policy.

13. Support Limitations

SmartHosp Support provides technical and application assistance.

SmartHosp Support does not provide:

• Medical advice;

• Clinical diagnosis;

• Legal advice;

• Financial advice;

• Emergency medical services;

• Professional medical decision-making.

For medical emergencies, users must follow their hospital's emergency procedures and contact the appropriate emergency medical services.

14. Abuse of Support Services

Support services must not be used to:

• Harass or threaten support personnel;

• Submit fraudulent requests;

• Attempt unauthorized access;

• Obtain another user's information without authorization;

• Circumvent security controls;

• Submit malicious content.

SmartHosp may restrict support access when necessary to protect users, personnel, systems, or information.

15. Changes to This Support Policy

SmartHosp may update this Support Policy from time to time to reflect changes in our services, technology, support processes, or legal requirements.

The Last Updated date at the beginning of this document indicates the latest revision.Contact Information SmartHosp Support / Privacy Officer: SKM Faridh Email: straleapbusinesssolution@gmail.com Phone: +91 9833380898 Address: Kharghar, Navi Mumbai, Maharashtra 410210, India © 2026 SmartHosp. All rights reserved.