Account and Data Deletion

1. Introduction

SmartHosp respects your privacy and provides a process for users to request deletion of their SmartHosp account and associated personal information.

This Account and Data Deletion Policy explains how users can request deletion, what information may be deleted, what information may need to be retained, and what happens after a deletion request.

SmartHosp is designed for authorized hospital personnel, including Representatives, Managers, CMO, MD, CEO, administrators, healthcare professionals, and other authorized users.

2. Requesting Account Deletion

Users who wish to delete their SmartHosp account may contact SmartHosp using the contact information provided below.

Account Deletion Contact SmartHosp Privacy Officer: SKM Faridh Email: straleapbusinesssolution@gmail.com Phone: +91 9833380898 Address: Kharghar, Navi Mumbai, Maharashtra 410210, India For security purposes, we may need to verify the identity of the person requesting account deletion before processing the request.

3. What Happens When You Request Deletion

After receiving a valid deletion request, SmartHosp may:

1. Verify the requester's identity.

2. Confirm that the requester is authorized to request deletion.

3. Review whether the account is managed by a hospital or organization.

4. Identify information associated with the account.5. Delete or anonymize information that is eligible for deletion.

5. Retain information that must legally or legitimately be retained.

6. Disable the user's access to SmartHosp where appropriate.

7. Confirm completion of the deletion process where appropriate.

4. Information That May Be Deleted

Depending on the account and applicable requirements, information eligible for deletion may include:

• User profile information

• Name

• Personal contact information

• Account credentials

• User preferences

• Profile settings

• Certain application activity information

• Other personal information associated directly with the user's account The exact information deleted may depend on how the SmartHosp account is configured and whether the account is controlled by a hospital or organization.

5. Information That May Be Retained

Some information may need to be retained even after an account deletion request.

This may include information that is necessary to:

• Comply with legal or regulatory obligations;

• Meet healthcare or record-retention requirements;

• Maintain required audit trails;

• Protect the security of SmartHosp;

• Prevent fraud or misuse;

• Resolve disputes;

• Enforce contractual obligations;

• Protect the rights, safety, or security of users or organizations.

Where retention is required, SmartHosp will retain only the information reasonably necessary for the applicable purpose and, where appropriate, restrict its use.

6. Hospital or Organization-Managed Accounts

If your SmartHosp account is provided by a hospital, healthcare organization, or employer, the organization may control the account and associated data.In such cases:

• Account deletion may need to be requested through the organization's administrator.

• The organization may determine whether certain organizational information can be deleted.

• Certain records may need to be retained for operational, legal, healthcare, regulatory, or audit purposes.

• Deleting your user account may not automatically delete information created or maintained by the organization.

SmartHosp may assist the organization in processing an appropriate deletion request.

7. Patient and Healthcare Information

SmartHosp may process patient or healthcare information on behalf of hospitals or healthcare organizations.

Deleting an individual user's SmartHosp account does not necessarily mean that patient or healthcare records will be deleted.

Patient and healthcare records may be subject to separate retention requirements, organizational policies, professional obligations, and applicable laws.

Users should not request deletion of patient records through the individual account deletion process unless they are specifically authorized to do so.

8. Data From Backups

Some information may remain temporarily in secure backup systems after deletion.

Backup copies may be retained for:

• Disaster recovery;

• Business continuity;

• Security;

• System integrity;

• Legal or regulatory requirements.

Where information remains in backups, it will be protected and will generally be removed or overwritten according to the applicable backup retention cycle.

9. Deletion Is Generally Permanent

Once eligible account information has been deleted, it may not be possible to recover it.Users should ensure that they have obtained any information they are legally and appropriately entitled to retain before requesting account deletion.

Deletion may also result in the loss of access to SmartHosp services and associated account features.

10. Identity Verification

To protect accounts and personal information, SmartHosp may request reasonable information to verify the identity of the person making a deletion request.

We may reject or delay a request where we cannot reasonably verify the requester's identity or authority.

We will not ask users to provide passwords or authentication codes as part of the deletion process.

11. Processing Time

SmartHosp will make reasonable efforts to process valid deletion requests within an appropriate period.

The time required may depend on:

• The nature of the request;

• Account configuration;

• Whether the account is managed by an organization;

• The amount of information involved;

• Legal or regulatory requirements;

• Security verification;

• Technical requirements.

Where applicable law establishes a specific response or processing period, we will follow the applicable requirement.

12. Suspension of Access

When a deletion request is being processed, SmartHosp or the relevant hospital/organization may disable or restrict access to the account.

This may be necessary to:

• Protect account security;

• Prevent unauthorized activity;

• Complete the deletion process;● Preserve required records.

13. Withdrawal of a Deletion Request

If technically and legally possible, a user may contact SmartHosp promptly to request cancellation of a deletion request before the deletion has been completed.

Once eligible information has been permanently deleted or anonymized, it may not be possible to restore it.

14. How to Request Account and Data Deletion

To request deletion, contact:

SmartHosp Privacy Officer: SKM Faridh Email: straleapbusinesssolution@gmail.com Phone: +91 9833380898 Address: Kharghar, Navi Mumbai, Maharashtra 410210, India Please state that you are requesting "SmartHosp Account and Data Deletion." For security reasons, additional information may be requested to verify the request.

Do not include your password, OTP, authentication code, or other account security credentials in your request.

15. Relationship With the Privacy Policy

This Account and Data Deletion Policy should be read together with the SmartHosp Privacy Policy and SmartHosp Terms & Conditions.

The Privacy Policy explains how SmartHosp collects, uses, stores, protects, and processes personal information.

16. Changes to This Policy

SmartHosp may update this Account and Data Deletion Policy from time to time to reflect changes in our services, technology, legal requirements, or data-handling practices.

The Last Updated date at the beginning of this policy indicates when it was most recently revised.

Contact InformationSmartHosp Privacy Officer: SKM Faridh Email: straleapbusinesssolution@gmail.com Phone: +91 9833380898 Address: Kharghar, Navi Mumbai, Maharashtra 410210, India © 2026 SmartHosp. All rights reserved.