Policies & Legal Agreements
Read the master agreements, clinical referral confidentiality standards, technical support commitments, and data retention guidelines governing the SmartHosp Growth Engine platform.
Terms & Conditions
Master SaaS subscription agreement, operational responsibilities, intellectual property licensing, and platform usage parameters for hospital teams.
- ✓Hospital workspace licensing & authorized seats
- ✓Account security & credential safeguarding rules
- ✓Platform uptime standards & service commitments
- ✓Dispute resolution & governing jurisdiction
Privacy Policy
Healthcare data governance, doctor relationship confidentiality, zero third-party data monetization, and end-to-end encryption protocols.
- ✓Referral attribution & doctor visit privacy
- ✓In-transit and at-rest cryptographic protection
- ✓Strict role-based access isolation across units
- ✓Compliance with Indian healthcare data guidelines
App Support
Operational escalation procedures, technical issue resolution SLAs, onboarding assistance, and direct access to dedicated growth specialists.
- ✓Priority ticket resolution matrix & response targets
- ✓Dedicated hospital account manager assignment
- ✓Onboarding, rep retraining & field workflow support
- ✓Direct emergency escalation helpline: 98333 80898
Account and Data Deletion
Formal operating procedures for user deactivation, clinical offboarding, hospital-wide data export, and certified permanent record purging.
- ✓Instant session revocation & device decoupling
- ✓Full hospital audit log and metric export options
- ✓Controlled retention windows for statutory records
- ✓Irreversible, verified data purge upon request
Need custom hospital agreements or compliance verification?
Our legal and operations team assists hospital directors, managing trustees, and procurement committees with customized Business Associate Agreements (BAA), multi-unit hospital group licensing, and audit disclosures.